Return Policy
1. Damage Claims
We require a 360-degree video of the parcel to be submitted without any cuts as part of the damage claims process. This will allow us to fully inspect the condition of the item(s) and packaging upon arrival to ensure that any damage occurred during transit.
Customers are responsible for providing the video of the parcel before making any damage claims. The video should be taken as soon as the parcel is received and should clearly show the condition of the item(s) and packaging, including all angles, corners, and seals.
This policy is in place to ensure that we have all necessary evidence to process damage claims efficiently and fairly. We appreciate your understanding and cooperation in this process.
2. No Exchange / No Return
We do not offer returns or exchanges on any of our jewelry items. All sales are final.
It is important to ensure that you are completely satisfied with your purchase before completing your transaction. It is also important to read the product description and any additional information provided to ensure that you have a clear understanding of the item(s) you are purchasing.
We are committed to providing high-quality jewelry and excellent customer service. If you have any questions or concerns about an item before making a purchase, please don't hesitate to contact us.
3. No Cancellations Are Allowed Once An Order Is Booked.
We do not allow cancellations once an order has been placed and confirmed. This policy is in place to ensure that we can efficiently process and fulfill orders in a timely manner.
Once an order has been placed, it is immediately processed and prepared for shipment. Canceling an order after it has been placed can cause delays and disruptions in our fulfillment process, which may affect other customers' orders.
We encourage customers to carefully review their order before submitting it to ensure that all the details are correct and that they are completely satisfied with their purchase. If you have any questions or concerns about an item before making a purchase, please don't hesitate to contact us, we will be more than happy to assist you.
4. Customer should inform us if parcel is not received within a week.
If you have not received your parcel within a week of placing your order, please inform us as soon as possible.
We take great care in packaging and shipping our items, and we strive to get them to our customers as quickly as possible. However, there may be times when unforeseen circumstances cause delays.
If you have not received your parcel within a week of placing your order, please contact us with your order number and any tracking information you may have. We will look into the matter and do our best to resolve the issue as quickly as possible.
It's important to note that some regions may take longer than a week to receive the parcel due to customs clearance and other factors. In that case, please contact us and we will provide you with an update on your order.
5. Customers are responsible for shipping costs in case of returns on damage claims.
If there is any damage, return, or any other particular issues with the item(s) received, the customer will be responsible for the cost of shipping.
This policy applies to any returns, exchanges, or damage claims made by the customer. The customer will be required to ship the item(s) back to us at their own expense and provide a tracking number for the package.
Please note that shipping fees are non-refundable. In the case of a return or exchange, the customer will be responsible for paying for the shipping of the new item(s) back to them.
We understand that unexpected situations may arise, but we want to make sure that our customers are satisfied with their purchase. If the item is defective, we will provide you with an appropriate solution. In any case, please contact us before making any damage claims and we will be more than happy to assist you.
6. Price Tag Should not be removed for claim.
For damage claims, it is important that the price tag should not be removed from the jewelry item(s) being claimed. This will help us to verify that the item is authentic and match it with our records.
The customer should also include a detailed description of the damage and any supporting documentation such as photos or videos as per Clause 1.
Removing the price tag from the jewelry item before verifying its authenticity and before making any damage claims may lead to invalidation of the claim and the customer will be responsible for the cost of shipping both ways.
It's important to keep the price tag and other original packaging material until you are completely satisfied with the product, as these are necessary for verifying authenticity and processing damage claims.
Please note that if the item received is damaged or defective, customer should contact us before making any damage claims and we will be more than happy to assist you.